Running an Ecommerce store or Online Store?

Lately I have been spending a lot of time looking at ecommerce stores and what makes a good one and what makes a bad one. Well my research has come to the conclusion that there are a lot of bad ecommerce stores out there.

So if you are running an ecommerce store, or you are looking to set up a online shop of some description here are a few tips to make sure you head in the right direction with it.

1. Remember the purpose of your online store.... not sure what that is? well the purpose of your store is to sell your products, simple as that. So make it easy for your visitors to buy from you.
2. Most of your visitors do not know who you are... so there is a little trust issue that you need to overcome. Think about what sort of reassurances you would need to to buy from someone you didn't know. Here are a few ideas - have a prominent telephone number on the page - if they have a query they can give you a call. Offer them a money back guarantee on your sales if you can - if the buyer is not taking a perceived risk then this will help them make a decision to buy. Make sure your web store looks professional.
3. Give as much information about your products as you can - some of your buyers will only want the highlights of the product information BUT some will want to know everything - cater for both.
4. Make sure your website is search engine friendly! that means that every page, every category and every product page can we indexed by the search engines - in short it will help you get every product you list into the google database - and if you are lucky, you will get high rankings on every one of these and so lots of free customers!!
5. Try out pay per click advertising. Google Adwords is a good place to start.
6. Use Google Base to list all of your products - Google base is like a shopping comparison tool and can generate a whole load of traffic for your website.
7. Ask friends and family to try and buy certain products from your website. watch them as they do it (but don't give them any help) - see where they struggle, you will be surprised. Try and improve on the areas where they struggle.

These seven tips are the bases for good ecommerce internet marketing. There are plenty more things you can do - so many ecommerce stores do nothing to promote themselves - make sure your's isn't one of them.

SEO Newcastle is now on Twitter

In an experiment to try out all the new fangled communications devices on the internet I have set up a Newcastle SEO Twitter account. For those of you not familiar with Twitter it is basically blogging for the text generation.

I will try and use my Twitter account to give short sharp SEO tips. Please follow me by Visiting Twitter and then click on Follow! (that sounds a little desperate - but is still a heart felt plea).

Web Content Accessibility Guidelines (WCAG) 2.0

At last, WCAG 2.0 guidelines have been released!! So what?
Well a hot topic for quite a few years now has been the accessibility of website for the disabled, whether that be visually or physically impaired. The web content accessibility guidelines (WCAG) where set out by the World wide Web Consortium (W3C) to standardise the way in which website were built for the visually and physically impaired - problem was that the requirements were so ridged (and in some case ridiculous) that it restricted creativity and functionality - many web developers were frustrated.
The good news is that the new guidelines take into account many of the new forms of media available and make a little more sense.
Find out more by visiting the web content accessibility guidelines online at W3C

Have a great Christmas

Merry Christmas

This could be my last posting for this year (I say could because depending on how the mood takes me I may publish something else). So Christmas is here again. Its been a tough year for the high street - the Internet has faired better but times will be more challenging - I'm not trying to be doom and gloom, there is enough of that about without me joining the band wagon - This is the first time the Internet has existed when a crisis has occurred and the country heading towards a recession. It is going to challenge a few, a few will give up, but I believe that this is the time for online business to really become creative and step up to the plate.

I predict that next year will be a tougher year for ecommerce - it will be more competitive and cut throat - but it is also an excellent opportunity to get really good at marketing your business. The Internet is still the place to be and think about it, if you make your self a strong contender now then when this is all over you will be in a really strong position.

I wish you all a merry Christmas and a happy new year. We will be back on 5th January and ready to help you implement your Internet marketing strategy.

Make sure you have your Products in Google Base!

There will be some of you who can remember when Google decided it was going to enter into the shopping comparison market. That is when you search for a product and a list of results for that product are presented to you with price comparisons against all the stores that sell that product. Googles version of this was called Froogle - which was a hit in the states, but struggled to get off the ground in the UK. Well now Google has Google Base - which is pretty much the same thing but is integrated into Googles Universal Search (or click on the Shopping tab in Google if you only want to search Google base results).

So what do you have to do to get into Google Base? Firstly you need to be able to export all of your products in to a csv file or xml feed. The information in here will tell Google the name of you product, the category it sits in and most importantly the price you are selling it at. It then makes this available for searching.

So for example, one of our clients sells PA Systems to the general public, bands and businesses - they have around 300 products - so we integrated a Google Base export. If someone now searches for a specific product that is in the company online catalog then it is like to come up in the Google search WITH the price next to it.

So why is this different to normal search engine optimisation (SEO)? well if you think about the mind set of the person who is carrying out the search - if she knows the exact product name she is looking for and when she searches not only is there a link directly to that product but there is a price as well - how much more of a qualified lead do you get? Should get pretty good conversion rates as long as your prices are competitive.

Give Google Base a go and see how it improves your ecommerce store.

VAT Changes and Ecommerce Systems

So the Government has decided to decrease VAT to 15% in a bid to stimulate the economy and in turn help businesses...

Am I the only one of the opinion that in the short term (and lets face it, these measures were implemented with the short term in mind) this change will actually cause even more problems for smaller business running online stores?

Why is this? Well many ecommerce stores (especially older ones) have the VAT rate fixed in the system - so now the Government has effectively given these business less than a week to get this technical issue sorted. This means they have to get in touch with their web developers and potentially spend a lot of money sorting this out! The only winner in this scenario is the web developer and even then, with lots of clients suddenly needing a big change without time to book it in, headaches will abound in the next week.

Why was the cost and inconvenience of this change not taken into consideration? The main difference between VAT and other forms of tax is that it relies on the VAT registered business collecting the tax from the customer on the Government's behalf. A simple 2.5% change will require all sorts of manual and automated systems being changed - and for many small business already up to their eyes in bureaucracy this is just one more thing they could do without - at potentially their busiest time of year.

To make this worse it all changes back again in 13 months time!! So we have to undo what we have just done.

I hope, along with pretty much other one else, that these new tax cuts stimulate the economy, but what a pain in the backside this will be for many in the meantime!!

The All New Google SearchWiki is now LIVE!

Have you noticed the subtle change that occurred today on Google searches? If you have a google account and you are logged in then it is all change on the Google.

Google SearchWiki is here. So what is search Wiki? Well it allows you to start having control over the results you get when searching. You can add website, remove website and comment on website in your search.

It is not clear at this stage why Google has done this, but you can be sure as eggs is eggs Google does indeed have a plan up it sleeve. I believe this is the next step in Googles quest to provide the most relevant information to the searching public. If you were not aware, Google is rumoured to be favouring local searches - that is if I am a looking for a plumber and I am carrying out my search from Newcastle, then the results on the search will weight the results to websites that are Newcastle based plumbers - so the results will be different to someone in Ipswich carrying out the same search.

What I believe Google are now starting to do is collect information from the people doing the search who will rank and comment on sites that are important to them and Google will put a weighting on this.

All very interesting.